We put the IT in city®

IT in a Box: Vendor Management and Procurement

Many non-technical city employees often try to resolve ongoing issues with internet service providers, software vendors, or hardware vendors. Sometimes, issues are extremely technical, vendors can treat you dismissively, and it’s hard to stay focused on the problem to understand the exact root cause.

Consider us your helpdesk with hardware or software vendors. We want you calling us instead of them. We’ve probably already seen the issue at one of our other cities and we’ll be able to quickly fix it. Or, we’ll talk to the vendor on your behalf while you work on other things, saving you time and frustration.