IT in a Box: 24x7 Helpdesk

Every day of the week, the IT in a Box U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite.

24/7 helpdesk is crucial for today’s cities, even smaller towns and cities. Maybe you think an 24/7 helpdesk—along with the rest of IT in a Box—is too cost-prohibitive? Reach out to me today. You may be surprised how IT in a Box may work for you.

- Dave Mims, CEO, Sophicity

Ask yourself some questions about your current IT helpdesk.

  • When you call, are you hearing an awkward script or someone actually helping you diagnose your problem?
  • How long does it take for your IT helpdesk to respond?
  • How many people are a part of the IT helpdesk? One? Two?
  • Is there continuity of service from your IT helpdesk? In other words, when a member of your IT helpdesk ends their shift or 5 p.m. hits, is there seamless continuity with a different person the minute you pick up the phone?
  • If you call after hours, are you interrupting dinner or waking up your helpdesk?

If you don’t like the answers to those questions, then consider IT in a Box’s 24/7 Helpdesk feature. Cities love it, and here’s why.

Alabama League of Municipalities
Call (334) 262-2566
Arkansas Municipal League
Call (501) 978-6106
Connecticut Conference of Municipalities
Call (203) 946-3782
Georgia Municipal Association
Call (678) 686-6213
Iowa League of Cities
Call (515) 974-5316
Kentucky League of Cities
Call (800) 876-4552

ALM's, AML's, CCM's, GMA's, Iowa League's, and KLC's technology solution for Alabama, Arkansas, Connecticut, Georgia, Iowa, and Kentucky towns & cities. 

Comprehensive technology products and services -- from a new website to data backup -- tailored to the unique needs of municipalities. 

Priced for towns & cities -- from the smallest to the largest -- with a predictable, flat monthly fee.  

Our U.S. based helpdesk provides you with both remote and onsite support. Many problems can be fixed quickly over the phone using a remote session where an experienced IT engineer securely accesses your computer to fix the issue.

And if it’s one of those issues needing an onsite visit, we schedule that visit and get to your city to resolve it.

No entry-level script readers or junior-level engineers who don’t know how to diagnose your problem. You will talk to senior IT engineers with many years of experience supporting municipal staff, applications, audits, compliance, and yes, CJIS.

Call us anytime. We’ll answer.

As you know, city business isn’t limited to a 9 to 5 schedule. Public safety, council meetings, and the flexible schedules of the modern workforce mean that people may need IT help at any time.

Our helpdesk supports you 24 hours a day, 7 days a week, and 365 days a year—anywhere! We’ll help your staff if they are in the office, working from home, or on the road.

Technology has changed so fast that the idea of using a single person or tiny company to fix your servers and computers like a repairperson is already obsolete.

Does your city still rely on the “repairperson” model? Take this 5-question assessment to see if your IT support is helping—or hindering—your city.

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