We put the IT in city®

IT in a Box®

  • Cybersecurity and Computer Maintenance
  • 24x7 Helpdesk
  • Data Backup and Disaster Recovery
  • Records / Document Management and Email
  • Video Archiving
  • Our GUARANTEE
  • Policy and Compliance
  • Website
  • Vendor Management and Procurement

  • Love I.T. If we don't meet your expectations, then cancel the service!
  • Flat monthly fee. No hourly charges. Predictable! 
  • No upfront project fees. Onboarding, equipment, and setup included! 
  • Flexible. Increase or decrease your number of users any time! 
  • Proven. Tailored for cities! 

Arkansas Municipal League
Call (501) 978-6106
Georgia Municipal Association
Call (678) 686-6213
Kentucky League of Cities
Call (800) 876-4552

Trusted.  
AML's, GMA's, and KLC's technology solution for Arkansas, Georgia, and Kentucky cities.

Tailored.
Comprehensive technology products and services -- from a new website to data backup -- tailored to the unique needs of cities.

Affordable.
Priced for cities -- from the smallest to the largest -- with a predictable, flat monthly fee. 


If you are a member of GMA’s property and liability insurance program (GIRMA), you are eligible to receive a grant from GIRMA’s existing liability grant program to reimburse your city for up to 25% of the annual IT in a Box subscription fee. Contact us today to find out more!


ONBOARDING

Convenient, Thorough, and Easy!

  • We will clearly communicate with you upon arriving and upon leaving each day.
  • We will ask you about your priorities and build our plan around them.
  • We will conveniently resolve any technology issues and address as many needs as quickly as possible.
  • We will not rush but instead take our time to answer your questions and address your needs.

 

DAY TO DAY

Responsive, Certain, and Visible!

  • We will respond promptly to you.
  • We will ask for your priorities and set clear expectations with you.
  • We will regularly check in with you.
  • We will communicate with you in non-technical language.
  • We will resolve your issues -- and that means no ongoing or recurring issues.


Cybersecurity and Computer Maintenance

IT in a Box guards against cyberattacks by keeping your computers patched, protected, and healthy. Includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and city staff on guard and alert. (Learn more...)

 

24x7 Helpdesk

IT in a Box's U.S. based helpdesk provides cities both remote and onsite support. You will talk to senior IT engineers with many years of experience supporting municipal staff and applications. Available 24x7x365, our helpdesk supports your municipal staff in the office, working from home, and on the road. (Learn more...)

 

Data Backup and Disaster Recovery

Onsite data backup for quick recovery after events like a server failure. Unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. Real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery. (Learn more...)

 

Records / Document Management and Email

Software and policies to protect your city records, documents, and email. Reliably archive, retain, access, and delete information according to your record retention schedules -- and we even help you process Open Records Requests. Also includes Microsoft Office Professional Plus and city email with 50GB of mailbox storage for each user. (Learn more...)

 

Video Archiving

No more buying additional expensive storage for video. We provide unlimited offsite video storage to meet state record retention policies. As your squad car and body camera video continue to grow at a rapid pace, your storage costs do not change. (Learn more...)

 

Policy and Compliance

We help you adopt best practices and policies that address information security risks and assist with audits. By making sure your staff is knowledgeable and prepared, we help your city comply with the law and lessen your risk of falling victim to the latest external and internal threats.

 

Website

We provide you a modern website with a custom design that will reflect your community well online. To save you time, submit your website updates to us and we will post them for you. (Learn more...)

 

IT in a Box includes a New City Website

 

Vendor Management and Procurement

No more frustrating calls with vendors. We've got it! Issues with your software or hardware vendor? Call us for support. Need a new computer? Call us and we'll procure it. (Learn more...)

 

IT in a Box