We put the IT in city®

IT in a Box®

  • Cybersecurity and Computer Maintenance
  • 24x7 Helpdesk
  • Data Backup and Disaster Recovery
  • Records / Document Management and Email
  • Video Archiving
  • Our GUARANTEE
  • Policy and Compliance
  • Website
  • Vendor Management and Procurement

Alabama League of Municipalities
Call (334) 262-2566
Arkansas Municipal League
Call (501) 978-6106
Connecticut Conference of Municipalities
Call (203) 946-3782
Georgia Municipal Association
Call (678) 686-6213
Iowa League of Cities
Call (515) 974-5316
Kentucky League of Cities
Call (800) 876-4552

Trusted.  
ALM's, AML's, CCM's, GMA's, Iowa League's, and KLC's technology solution for Alabama, Arkansas, Connecticut, Georgia, Iowa, and Kentucky towns & cities. 

Tailored.
Comprehensive technology products and services -- from a new website to data backup -- tailored to the unique needs of municipalities. 

Affordable.
Priced for towns & cities -- from the smallest to the largest -- with a predictable, flat monthly fee.  


  • Love I.T. If we don't meet your expectations, then cancel the service!
  • Flat monthly fee. No hourly charges. Predictable! 
  • No upfront project fees. Onboarding, equipment, and setup included! 
  • Flexible. Increase or decrease your number of users any time! 
  • Proven. Tailored for towns & cities! 


Cybersecurity and Computer Maintenance

We help guard your city against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and city staff on guard and alert. Learn more...

 

24x7 Helpdesk

Every day of the week, our U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite. Learn more...

 

Data Backup and Disaster Recovery

Server failure? Flooding? A tornado? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. You also ensure the success of your data backups with our real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery. Learn more...

 

Records / Document Management and Email

IT in a Box protects your city records, documents, and email. We’ll apply your records retention schedules to your documents so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office Professional Plus for your desktops that includes the latest versions of Outlook (including 50GB of mailbox storage for each user), Word, Excel, PowerPoint, Access, InfoPath, Publisher, and OneNote. Learn more...

 

Video Archiving

Does your police department rely heavily on squad car and body camera video recordings? With IT in a Box’s fixed monthly cost, cities no longer need to buy additional expensive storage for video. That’s right! As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change. Learn more...

 

Policy and Compliance

To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any compliance gaps by securing, documenting, regularly testing, and proactively managing all your technology. We will also help you create policies around software, application, vendor, network, wireless, physical, user, and remote access. Learn more...

 

Website

We provide you a modern, custom-designed website that looks good and delivers the information your citizens need. Have as many city pages as you want including pages for city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you. Learn more...

 

Vendor Management and Procurement

Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone. Learn more...


ONBOARDING

Convenient, Thorough, and Easy!

  • We will clearly communicate with you upon arriving and upon leaving each day.
  • We will ask you about your priorities and build our plan around them.
  • We will conveniently resolve any technology issues and address as many needs as quickly as possible.
  • We will not rush but instead take our time to answer your questions and address your needs.

 

DAY TO DAY

Responsive, Certain, and Visible!

  • We will respond promptly to you.
  • We will ask for your priorities and set clear expectations with you.
  • We will regularly check in with you.
  • We will communicate with you in non-technical language.
  • We will resolve your issues -- and that means no ongoing or recurring issues.