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Tuesday, April 13, 2010
Tim Verras, Director of Marketing and Customer Experience
Continuing on our Gov2.0 theme for this week, is another study from Grant Thornton and FreeBalance that looks into the actual measurable effects of social media on the government space. We can talk about this all day but what about some metrics? Check out this post from SmartPlanet that highlights some of the advantages that government organizations are seeing from social media. In fact Atlanta’s own Beltline project gets a shout out for its mass mobilization of supporters using Facebook. And if you want the details check out the study itself It's an interesting look at how governments are thinking different and winning big.
Friday, April 09, 2010
Jeramie Mercker, Director of Technology
Continuing with our Cloud Computing theme, GovTech has an article about how a county in Minnesota is using virtualization and cloud-based services to increase its operational efficiency. The county was able to afford much more computing horsepower for a lower cost, leading to huge decreases in data retrieval times. In one case, an operation that took 48 hours is now taking just 8. Check out the article to find more ways that the county is benefiting from its move to the cloud. We’ll continue to report on cloud computing in the government space as we firmly believe this is where a lot of the services of the future are heading.
Wednesday, April 07, 2010
Jeramie Mercker, Director of Technology
Lately we’ve been discussing cloud computing and how it is revolutionizing the government space. (In fact, stay tuned next week when we release a full article about it). For anyone interested in just how powerful this technology can be, look no further than our Federal CIO Vivek Kundra. This week he gave a talk on how the Feds are using cloud computing to dramatically reduce the over $76 billion a year they currently spend on IT infrastructure. Naturally most cities aren't going to be dealing with those kind of massive numbers, but there are still lessons to be learned and money to be saved, even at smaller towns. Check out the full version of his speech and look for the attached slide presentation. Good stuff.
Friday, April 02, 2010
Jeramie Mercker, Director of Technology
We’ve discussed a number of times how Facebook and other social media sites are changing the way governments interact with their citizens. Many activities that once had to be performed in face to face meetings with officials can now be quickly handled through online social networks. Still, we can philosophize about this all day. It is real examples that will help bring the idea home to those that may still be on the fence when deciding to start a social media campaign at their city. This article from a the Pittsburgh Post-Gazette provides some real examples of how Facebook is helping cities in Pa. offer better services by leveraging social media.
Thursday, April 01, 2010
Tim Verras, Director of Marketing
In its continuing interest to get more on the mind of towns, Google has launched a new content to make 3D models of your home town using Google’s SketchUp , Building Maker and popular Maps applications. Cities all over the world have some amazing architecture and by using these tools you can take those flat buildings in Google Maps and turn them into 3D versions in all of their glory. Google opened the contest to the entire world and the entries are starting to pour in. Check out the contest homepage to get instructions on how to build your own town and even vote on which town should win the contest. (Our vote is on the entry from Braunschweig, Germany for the beautiful cathedral the artists created.)
Wednesday, March 31, 2010
Jeramie Mercker, Director of Technology
SmartGrid Technologies have been a hot topic recently as several cities make preparations to roll out their version of the technology. What is a SmartGrid? The easiest way to think of it is as a modern update to the way utilities are managed. It’s essentially hooking up electric, water, gas and other utilities into a giant network that has access to the internet and has the potential to change utilities in much the same way computers changed the office environment.

Remember when the meter man around to read your meter? SmartGrids make it a thing of the past. Hate paying for three separate utility bills? SmartGrids can solve that too by grouping all your utilities into one bill. SmartGrids can also do things you could only dream of 5 years ago, like showing you online charts of your energy usage, letting you know when electricity is cheapest, and even controlling your thermostat from anywhere in the world via the internet.

Tallahassee, Fl. Is the one of the first cities in the nation to roll out a SmartGrid system and GovTech has a great piece on how its going to help the city and it citizens save money, time, and resources. It’s worth the read!

Monday, March 29, 2010
Dave Mims, President
At the Spring 2010 Southern Municipal Conference (SMC) in Richmond, Virginia, I presented to a number of state municipal leagues on Driving Member Services Using the Web.  Without a doubt, this is an exciting topic for me to present on.  The web channel for delivery of services is aggressively growing in the number of possibilities for reaching and engaging cities and the people who are stewards of the cities. Just as there has been wide user adoption for full service portals, social media interaction, and rich anywhere anytime applications in the consumer market, the same is now expected for local governments. It’s my feeling that the state municipal leagues should be leading the way and setting an example for their member cities on how to provide modern, innovative web services.
 
To find out how, check out the presentation slides. And as always, ping me if you have any feedback.
Friday, March 26, 2010
Dave Mims, President
City governments, and governments in general, have been struggling with the new legal hurdles that the internet and widespread access to connected mobile devices bring. What happens when jurors tweet? Are text messages subject to Open Records Act requests? Are apps that help you find legal parking an obstruction of justice? Each one of these questions and many more are in play at cities across the nation. In some cases, cities choose to fight the technological onslaught and in others they seek to work with it as a way to improve their operations. Personally, I tend to embrace the later ideal, because I honestly feel that cities can revolutionize the way they do business by embracing technology instead of shunning it.

Such is the case at Elgin, Illinois where a man developed an iPhone app to help people park smarter and avoid parking tickets. In some cities, similar aps have appeared and been shut down for reducing parking ticket income. But in Elgin, the city has actually embraced the application has a way to reduce congestion and help people get to where they are going faster, which in theory, should help increase sales, accessibility, and reduce costs related to dealing with that congestion. In the end it’s a win-win for the city and its citizens. Sure, the city might see less parking ticket income but it should more than make up for it in increased revenue from businesses and reduced administration costs.

Thursday, March 25, 2010
Jeramie Mercker, Director of Technology
We’ve discussed a number of App contests that cities are running, most notably in New York, but the newest version comes from Portland, Or. where they have given their developers access to a wider data set from cities, counties, and various other agencies like transportation (Portland has some of the best mass transit in the country) and traffic. In the end, what you get is more data for the application developers to build off of. It’s a bit like giving an artist more paint – the results are likely to be much more robust and fruitful when the contest comes to a close. And like the other contests, anything developed for it must remain open source so that anyone can further modify it to their liking. As a data geek, it’s a good time to be alive. Where’s your app contest, Atlanta?
Tuesday, March 23, 2010
Dave Mims, President
Here at Sophicity, I’ve been pushing the team to do everything it can to eliminate paper. Everything we do is scanned and stored electronically in SharePoint, we work off monitors and laptops whenever possible, and many other ways to reduce our paper output. It’s not just about cost reduction, it’s about efficiency too. Most of the time it’s just faster for us to use electronic formats. Anyone who knows me personally, also knows that I love ebooks on my Kindle or my iPhone. Instead of lugging a library of business books around, I can get them all into one little device.

That’s why this story caught my why: Sacramento has given all of their city council members Kindles and will be using them to distribute documents for council meetings. Not only is it convenient but its saving them tons of money on paper costs. On average, each city council member consumed one ream of paper per day. With paper at $50 a box, that can ad up to a tremendous monthly savings for cash strapped cities and it won't take long for those Kindles to pay for themselves. I’ll be keeping an eye out for other ways that cities can use technology to reduce their expensive paper footprint and if you have any ideas, let me know!

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