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CitySmart Blog

Friday, August 06, 2010
Tim Verras, Director of Marketing and Customer Experience
GovTech is running a great article on Michigan’s CTO and how he’s followed the TV show to go “Undercover CTO”. The article lays out what he discovered by spending time in the trenches with the folks in his organization. He found that most folks were hard workers, with serious gripes but no way to air them. He found it refreshing that he could hear business issues from real people and how that affected his future police decisions. If you are managing a large organization think about taking some time to hang out with the folks that are doing the hard work out in the field. You’re likely to learn a lot about how to add efficiency and increase morale.
Wednesday, August 04, 2010
Tim Verras, Director of Marketing and Customer Experience
Kevin and I just got back from the GMIS International convention held right here in Atlanta. It’s a collection of IT professionals from the City and County governments that meat to discuss how IT is shaping city governance. This year the two hot topics seemed to be city websites and social media. Twitter and Facebook are seeping into the government sector and often the task of administering these initiatives falls to IT. This is a difficult situation because this is not a traditional IT function. In the best case, this is a function hat should be handled by the internal communications and marketing department. Yet at the end of the day, cities with tight budgets are asking the IT team to watch over these sites. If your city is going down his route, you might want to seriously consider hiring in in-house social media expert. While IT has the technical chops to handle social media, they often lack the time to create the kind of compelling content that is necessary to derive value out of social media.
Friday, July 30, 2010
Kevin Howarth, Director of Business Development
If you are planning on going to GMIS International this year, we are pleased to announce that we will be displaying at the event. The conference moves from city to city each year but this year it’s in our hometown of Atlanta. GMIS is one of the most targeted conferences for us in the IT field and is a great way to hear what’s on the minds of government technology professionals from all over the country. Hope to see you there!
Tuesday, July 27, 2010
Tim Verras, Director of Marketing and Customer Experience
We’ve discussed Google’s efforts to get into the Government sector in the past but the latest news is Google’s strongest commitment yet to the sector. This week the company announced that its now offering Google Apps for Government. This is the same Google apps that many people already use but the key difference is that it is on its own, secure cloud meant only for governments. Google has even had the system federally tested so that it now meets standards to store all non-classified information, which should meet the need of most governmental organizations. This should help to alleviate the fears that many leveled at Google during its roll out of Los Angeles’s Apps implementation, namely that the information would be easily compromised. It will be interesting to see if this actually spurs adoption or proves that cloud-based computing is still too new for government to be truly interested.
Tuesday, July 20, 2010
Clint Nelms, Practice Manager: Network Infrastructure

Over the last few years, internet-based data backup services geared toward the home user have grown in popularity. These services provide an adequate level of protection for home users at an affordable cost. When looking to back up your city’s data, these consumer-grade backup offerings are so cost effective that you may consider them over the more expensive services aimed at the business sector. However, these services might not meet the stringent data protection needs of municipal government.

A home user of a consumer-grade backup system typically installs a small application onto their computer which the user can configure to suit their needs. The data backup options are usually limited to keep the program easy for non-technical home users. While this is a boon for that market, the lack of customization options can lead to serious problems for government use. When problems do occur, the user is left with minimal expert help on how to address it. By contrast, business-class internet-based data backup solutions provide many customized options and give the user access to expert engineers. Before you make the decision to go with a particular internet backup solution, there are three areas of potential risk to consider:


Who is Doing the Backups?

Most consumer-grade backup solutions are cheaper because they require the user to perform all of the labor. This is fine for home users but governments store much larger amounts of data critical to day-to-day operations. A consumer-grade backup solution will require the city to administer its own backups. For governments without onsite technical staff, this can introduce a great deal of risk into the backup process. If a non-technical city staff member is assigned the job of performing the backups, what happens if they run into an issue? What if they get sick? What if they never tested that the backups worked? Critical backups are all about consistency. If the city has to rely on employees who aren’t properly trained, it could introduce a number of risks such as missed, improperly performed, and unaudited backups. The critical nature of most government data means that these are risks a city cannot take.

Business-class internet backups cost more because they are more than just an application. They include expert engineering staff that will administer, maintain and test the backups for the city. The solution provider’s team can provide a much more stable and comprehensive backup process by leveraging a number of engineers to tackle any problems (instead of relying on one non-technical city staff member). With a solution provider, you don’t need to worry about missed backups due to technical problems, sickness or any of the numerous events that could pull someone away from their backup duties. These solutions provide an element of reliable consistency that is the cornerstone of a good backup strategy.


Are the Proper Files Being Backed Up?

Consumer-grade backup solutions can be much cheaper than business-class backup solutions because there is less variety in home environments. Most households use PCs or Macs with common files (documents, music, photos, etc). Backing up only these common file formats makes it easy for the consumer-grade backup vendor to ensure that service costs remain low and the backup software works for most home users. However, take one look at an average city environment and you’ll see a hodgepodge of different systems, architectures, applications and databases: City Hall might have different vendors for finance and email and document storage, the courts will have separate systems for ticketing and legal cases, and the police department might have numerous different systems to cover areas like dispatch, asset management and squad car camera footage.

Each vendor the city uses might have its own server with proprietary software written in a multitude of languages that use custom file types. With so many variables there is no guarantee that a consumer-grade data backup solution will be able to recognize and properly back up all the city’s data. If that data isn’t properly backed up the city will likely lose far more than a few music MP3s. Financial data loss could grind the city to a halt, courts could lose valuable ticketing information, and the police department could lose important data that may lead to complications in criminal investigations or court cases. In short, the city cannot afford to leave its backups to chance.

Business-class services remove the guesswork during the backup process. By handling a wider variety of applications, operation systems, and languages, these services have much more coverage and flexibility over consumer-grade solutions. The provider’s engineers can specify exactly which servers, applications and files will be backed up as well as allowing for regular testing. Whether it’s squad car footage or court case data, a good provider will guarantee that all of the files that need to be backed up actually are backed up.


Are The Backups Tested?

One area where many businesses and governments run into trouble with their backups is a lack of testing and auditing. Data backups need to be regularly tested and audited to ensure that all of the necessary files are backed up and that the data has integrity. Unfortunately, most consumer-grade solutions do not automatically test or audit the backups and instead rely on the user to make sure that the files are in proper condition. Remember that if the backups aren’t tested, you likely won’t know they are bad until a file is lost, a machine crashes, or a disaster like a tornado or a flood strikes. There is nothing more painful than trying to recover from a disaster only to discover that the backups are useless or corrupt. If this happens, it may put your affected systems on hold for weeks or even months. Imagine losing years worth of police evidence or tax records. Untested backups present a serious problem for governments because they are organizations that cannot afford to be out of commission for even a few hours.

To prevent such data loss, business-class internet based-backups are bundled with testing and auditing services. The provider’s engineers will regularly test and audit the data to ensure that in the event of a disaster the backups may be used to rebuild the city’s systems. If corruption or failure does occur, it will be detected much earlier and allow the city to address the problem before it’s too late. This proactive approach means that the city will have backups that it can rely on.


Conclusion

While a consumer-grade internet-based backup solution might at first seem like an attractive option due to its simplicity and price, a number of serious risks emerge when applied to government. The added cost of a business-class solution is far outweighed by the added benefits of comprehensiveness, expertise, and testing. Critical data loss can shut a city’s operations down for months. The added cost of a business-class solution is money well spent versus the high cost incurred from a corrupt or failed backup as city departments sit idle, court cases get thrown out and police cannot protect citizens. Cities must always weigh risk against cost but critical data is one area where even one risk is far too many when it comes to providing reliable service to citizens.

Saturday, July 17, 2010
Kevin Howarth, Director of Business Development
Tim and I just returned from the MASC convention and I must say it was one of the best conventions we’ve been to all year. This year South Carolina’s cities seem to be focused on websites and a number of folks stopped by our booth to chat about their plans for upgrading and improving their web presence. It’s further evidence that cities across the country are realizing that a website is more than just an online directory – it is a crucial part of the city’s communications and services strategies. From YouTube’d mayoral addresses to integrated 311 applications we heard a number of really good ideas of where cities wanted to take their websites. As more city services move to the web is your city’s website up to the demand?
Thursday, July 15, 2010
Dave Mims, President
GovTech has a great interview with Seattle’s CIO Bill Schrier about having to potentially cut IT staff and projects out of the budget for next year. At the mayor’s behest, he’s been compiling information to show the importance of the IT staff and the projects they will take on. Instead of simply taking out the scalpel, Schrier is looking at how IT can actually increase efficiency and thereby reduce the stress in other areas. He also delves into the drastic consequences of cutting IT staff even as cities come to rely more on IT for operations. If your city is thinking of cutting back on its IT staff or project, you might want to check out this interview for some great insights into how to reduce the strain without making the painful cuts.
Thursday, July 15, 2010
Tim Verras, Director of Marketing and Customer Experience
We’ve been tracking Google’s efforts to provide super fast broadband to a few lucky cities around the nation. As Google begins to award the bids and roll out the services, it’s launched a website to keep cities everywhere informed on the progress. The site also acts as a call to action to get cities more involved in improving internet access in their area.  Essentially, Google is making the case (and rightfully so) that like sewer and water, internet access is a critical part of a city’s infrastructure. Check the site out for some great information and a very Google-ly YouTube video to explain the program.

Wednesday, June 30, 2010
Dave Mims, President
Everyone here at Sophicity wishes you a safe, happy, and respectful Fourth of July weekend!

Fresh ideas and hard work are what made this country what it is and we are proud to help cities continue to improve and provide examples of how government can be effective, efficient, and energetic!

Thanks to all who have fought, planned, and worked to make our country great!

Monday, June 28, 2010
Kevin Howarth, Director of Business Development
We just got back from the GMA convention in Savannah and as always GMA put on a great show. It was great time to sit down with city decision makers from all over Georgia and learn what was on their minds. The biggest topics of conversation seemed to revolve around two things: City websites and project management. Many cities are starting to realize that having a good web presence is now an absolutely necessary part of their overall city strategy. Many are looking to update or redesign their current websites. Also, because it is budget season, many are looking at the potential of putting projects into action and are looking to make sure they are managed properly. IT projects can go bad real fast if the people managing the project aren’t in good shape.

Savannah was beautiful, stormy, and steamy. We even saw a few double and triple rainbows. It’s hard not to like a city with so much charm! Thanks to all who stopped by our booth to say hi!

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