Incorporated in 1967, the city of Bethel Heights, Arkansas has
recently experienced rapid population growth. Increasing from
714 people in 2000 to 2,373 people in 2010, such quick growth
changed Bethel Heights’s classification in Arkansas to a second-class
city. That shift in growth means more citizens needing and
demanding important services. And like many cities, Bethel
Heights found itself needing to modernize its technology to keep
pace with this higher demand and stress upon city staff.
Unfortunately, Bethel Heights struggled to find reliable IT support
to meet the service demands of a rapidly growing population.
The city’s previous IT vendor did not always respond to requests
for help and frequently missed project deadlines. This situation
left the city with quite a few problems and challenges.
Bethel Heights solved these challenges and modernized its
technology by using the Arkansas Municipal League’s “IT in a
Box” service. Powered by Sophicity, “IT in a Box” is a complete IT
solution for cities and local governments. The service includes:
“IT in a Box” helped Bethel Heights:
We are so amazed with the services that Sophicity has provided for Bethel Heights. We thought our systems were
secure until we became infected with a virus. We then discovered we also had many more issues that needed
immediate attention. Sophicity was the only IT company that could provide every service the city needed. Sophicity was excellent in guiding me through my many questions. We have new computers, offsite backup, a reliable wireless network, and 24/7 help. We receive prompt service from a friendly, professional staff. Sophicity transformed our old website from a “lump of coal” to a shiny new diamond! Since we
acquired Sophicity’s services every need has been met with complete satisfaction. - Cynthia Black, Mayor
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Sophicity is an IT products and services company providing technology solutions to city governments and municipal leagues. Among the services Sophicity delivers in “IT in a Box” are a website, data backup, offsite data backup storage, email, document management, Microsoft Office for desktops, server, desktop, and mobile management, vendor management and a seven-day a week helpdesk. Read more about IT in a Box.
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