Dawsonville, incorporated as a city in 1859, is the county seat
of Dawson County in Georgia. Steeped in Southern history,
Dawsonville is speeding quickly into the future. While still small
at 2,536 residents, the city experienced a population increase
of 139% between 2000 and 2010. That’s probably because of its
high quality of life. Dawsonville hosts a number of festivals and
events, including The Mountain Moonshine Festival that features
cars, arts and crafts displays, clogging, and other entertainment.
For many years, the city mostly worked with a basic set of
technologies: some servers, computers, and a website. The
servers and computers were repaired or replaced as needed, and
they were even used for data backup. Trying to get employees to
regularly back up their data onto a server introduced uncertainty,
especially when the servers ran out of disk space.
The city’s lack of technology strategy indicated a variety of
deeper problems and missed opportunities to serve citizens.
The city also had an outdated website that made it difficult to
communicate with citizens, and no real document management
system that digitized and securely stored paper documents to
mitigate the risk of data loss at City Hall.
Despite wanting to be proactive in dealing with its technology
issues, the city found that the potential high cost of upgrading its
technology prevented city leaders from moving forward.
Dawsonville solved these challenges by using the Georgia
Municipal Association’s “IT in a Box” service. Powered by
Sophicity, “IT in a Box” is a complete IT solution for cities and
local governments. The service includes a website, data backup,
offsite storage, email, document management, Microsoft Office for desktops, server and desktop management, vendor
management, and a seven-day a week helpdesk.
“IT in a Box” helped Dawsonville:
Dawsonville also saved $26,868 (or 58%) of the costs typically
spent modernizing a city network of their environment and
size. “IT in a Box” also helped Dawsonville establish a strong
technology foundation and create a predictable IT budget.
Sophicity came to our attention at the perfect
time. Their ability to analyze our systems and
guide us in establishing what works for us,
and not just provide a stamped out package,
was amazing. Great people, great systems,
and great teamwork—all working together. It’s
indicative of the same teamwork GMA provides
in bringing us new and better ways to improve
our cities. - W. James Grogan, Mayor
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Sophicity is an IT products and services company providing technology solutions to city governments and municipal leagues. Among the services Sophicity delivers in “IT in a Box” are a website, data backup, offsite data storage, email, document management, Microsoft Office for desktops, server, desktop, and mobile management, vendor management and a seven-day a week helpdesk. Read more about IT in a Box.
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