KLC helps city stabilize data backup and disaster recovery,
better respond to open record requests, and delegate all IT
support to experienced professionals.
Residing in the beautiful northeastern Kentucky mountains
within the Daniel Boone National Forest, Morehead is a city of
almost 7,000 people approximately 70 miles east of Lexington.
It’s also home to Morehead State University, ranked as a top
public school in the south, and Cave Run Lake, an 8,270-acre
reservoir that attracts many recreational enthusiasts.
Like many smaller cities throughout the United States, a small
dedicated staff oversees many of the day-to-day operations.
That means everyone, including the mayor, is hands on
helping citizens. But as information technology becomes more
complicated in its variety, requirements, and integration with
legal aspects of local government, it can be overwhelming to add
its hassles to an already overburdened staff workload.
For many years, the mayor and city staff handled any technology
needs and requirements for their city. That meant setting up
their own computers and calling software, Internet, telecom, and
hardware vendors for support requests. Not surprisingly, this
essential work can get overlooked and even shelved when day-to-day tasks take over.
This frantic scramble to keep up with technology was a symptom
of deeper problems. Without a dedicated person to focus
on technology, the city also had uncertainty related to the
reliability of its data backup, a compromised ability to respond to
e-discovery or open records requests from using an email service
that was difficult to support, and no website to communicate
However, the potential high cost of hiring IT staff and upgrading
the city’s technology prevented Morehead from moving forward.
Morehead solved these challenges by using KLC’s “IT in a Box”
service. Powered by Sophicity, “IT in a Box” is a complete IT
solution for cities and local governments. The service includes a
website, online payments, onsite data backup, unlimited offsite
storage of backups, email, document management, Microsoft
Office for desktops, server, desktop, and mobile management,
vendor management and a 7-day a week helpdesk.
“IT in a Box” helped Morehead:
We now have a level of security unimagined
beforehand with constant monitoring and
reliable offsite backups. I worry much less with
the Sophicity team watching things for the City
of Morehead. – Mayor David Perkins
Print-friendly version of the Morehead, Kentucky IT in a Box case study.
Sophicity is an IT services and consulting company providing technology solutions to
city governments and municipal leagues. Among the services Sophicity delivers in “IT
in a Box” are a website, online payments, onsite data backup, unlimited offsite storage
of data backups, email, document management, Microsoft Office for desktops, server,
desktop, and mobile management, vendor management and a seven-day a week
helpdesk. Read more about IT in a Box.
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