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Articles / White Papers
Tips for Local Government Adoption of Social Media
Tuesday, August 17, 2010
Tim Verras, Director of Marketing and Communications
Government adoption of social media is a frequent topic of discussion at nearly every education session, conference, or convention of government professionals. Mayors, City Council members, city administrators, and IT professionals are all grappling with how government is going to use social media. Why the pressure? According to a Pew Internet study,
47% of adults and 74% of people under 18 use social media on a regular basis
. As a result, the wide adoption of social media by the citizenry has created an expectation that the government will embrace it as well. Cities can no longer afford to ignore social medi
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Should Cities Use Consumer-Grade Backup Solutions?
Tuesday, July 20, 2010
Clint Nelms, Practice Manager: Network Infrastructure
Over the last few years, internet-based data backup services geared toward the home user have grown in popularity. These services provide an adequate level of protection for home users at an affordable cost. When looking to back up your city’s data, these consumer-grade backup offerings are so cost effective that you may consider them over the more expensive services aimed at the business sector. However, these services might not meet the stringent data protection needs of municipal government.
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5 Tips for a Successful City Website
Tuesday, June 15, 2010
Tim Verras, Director of Marketing
Government services and communications are moving online faster than at any point since the birth of the web. Services like 311, utility and ticket payments, and event registration are all becoming integrated with the web to provide an unprecedented level of government-to-citizen communication. With this in mind, it is ever more important for city governments to maintain a functional, well-designed website that is a critical source of community information. Unfortunately, a quick look at many city websites will turn up a wide collection of web faux pas, from 1990s-era design to impossible-to-find information.
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A Primer on Local Government Mobile Apps
Tuesday, May 18, 2010
Jeramie Mercker, Director of Technology
If you take a look at current television commercials or tech blogs, you’ll quickly find a great deal of attention focused on smartphones and the mobile applications (apps for short) that are built on top of them. While traditionally focused on the Blackberry-dominated business user niche, smartphones made the shift to the mainstream after Apple’s introduction of the iPhone in 2007. Since that time the industry has experienced intense competition and tremendous growth year over year. While hardware sales have been brisk, the truly interesting part is that there is an ever growing user base for the mobile apps that these phones run. You’ve seen the commercials for apps that can schedule dinner, buy movie tickets, or find your friends. While many of these apps are focused on personal use, there is a growing niche for apps that interface with local governments.
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A Primer on Cloud Computing For Local Government
Tuesday, April 13, 2010
Jeramie Mercker, Director of Technology
Cloud Computing is a term you have probably heard quite a few times in connection with local government. Like any good buzzword, it begins to lose meaning after a while and it might not be clear exactly what it is. Is cloud computing a technology? A software product? A philosophy? Or is it just marketing speak? How can cities actually benefit from it? In this article we’ll take a brief, non-technical look at cloud computing and how it could transform the way local governments operate and provide services to their citizens.
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3 Reasons Why Cities Should Consider Hosted Email
Tuesday, March 16, 2010
Clint Nelms, Practice Manager: Network Infrastructure
For the past twenty years, cities that desired business-class email and communications needed the expensive infrastructure to support the technology, leaving smaller cities with sub-par email solutions to conduct business. This dynamic has begun to rapidly change as advanced hosted email solutions gain traction in the market. While this may not be a perfect fit for every city at this time, these hosted solutions can strongly compete with the features offered from onsite email and do so at a cost point that makes it easier for some cities to afford
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Networks: Your City's Other Infrastructure
Tuesday, February 16, 2010
Clint Nelms, Practice Manager: Network Infrastructure
We all know the importance of keeping a stable infrastructure - roads, bridges, utilities, and the equipment needed to maintain them all need to be in good working order to ensure a healthy city. However, there is another equally important yet often overlooked infrastructure: the network. As cities increasingly move from paper-based, labor intensive operations to automated electronic administration, having a stable and secure network infrastructure is crucial to keep operations running smoothly.
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Making Technology a Part of Your City’s Vision
Tuesday, January 19, 2010
Allen Koronkowski, Practice Manager: Projects
Is technology a part of your city’s long term vision? If not, it should be. While most cities have long term plans for economic development or infrastructure improvement, the prevailing thinking is that IT planning only covers short-term immediate needs that don’t go beyond the next budget cycle. However, such planning is reactionary and misses the opportunity of using IT to strengthen the city’s overall vision and act as a catalyst for quickly bringing important city projects to completion. By discussing your future IT needs within the context of the larger vision of the city, projects involving a technology-related investment become much more compelling to city council and other decision makers who might otherwise get bogged down by only technical aspects. Here are a few tips for making IT planning an integral part of your overall vision for the city.
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Two Tips for Presenting IT Projects to City Council
Tuesday, December 15, 2009
Allen Koronkowski, Practice Manager: Projects
Every new budget cycle brings a bevy of projects and ideas before city council for approval. While projects like sidewalk improvement or traffic decongestion are easy to explain in terms of benefits and return on investment, IT projects can be a thorny subject, especially if the council is largely made up of non-technical folks. Add to this the fact that it usually falls upon a non-technical city manager or administrator to present the project to city council. As a non-technical person myself, I’ve spent years presenting technical projects to other non-techie decision makers, and I’ve come up with a few key tips to increase your chances of a successful presentation by presenting the problem as a business solution instead of a technical one.
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4 Best Practices for Fighting Phishing Attacks
Tuesday, November 17, 2009
Clint Nelms, Practice Manager: Network Infrastructure
Phishing is a form of fraud that masquerades as an official email or website which attempts to steal a victim’s username, password, and other information. Typically, a scammer will send an email that appears to be from a well-known bank, asking the user to log in to their account. When the victim clicks the link, it sends them to a website that looks and acts exactly like their bank’s website with one key difference: it’s actually a fake run by the scammer. Once the user logs in to this fake site, their user name and password are captured and saved. The user’s data is then used for theft, hacking, or other mischief. Due to its simplicity, phishing is prevalent and effective. How effective? Research firm Gartner estimates that in 2007, phishing attacks resulted in over $3.2 billion stolen in the United States.
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