LeagueCare Total Support

Best fit for municipal leagues that need:

• Full or part-time proactive support of their IT network
• Extended support hours beyond 9 a.m.-5 p.m.
• Predictable monthly support costs
• Onsite and remote support options

Total Support	Premium	Standard Enhanced	Standard Plus	Standard
Antivirus
Helpdesk
Monthly Executive Reports
Quarterly Audit
Quarterly Technology Planning
Server and Workstation Mngt
Project Work¹
Support M-F 8a-5p
Support Extended Hours, Weekends, & Holidays
Oncall 24x7
Field Technician onsite daily
Advanced Auditing and Reporting²
¹ Project work includes OS upgrades, server deployments, software upgrades, firewall mngt, etc.
² Advanced Auditing and Reporting includes instant alerting, compliance auditing support, and analysis.

Total Support includes

• Extended Service – Support hours are 6 a.m. to 11 p.m. on weekdays and 9 a.m. to 5 p.m. on weekends and holidays. All holidays are included. 24/7/365 support is also available for additional fees.

   

• Easy Pricing – Cost to support the entire network is calculated at a flat per-user, per month rate. As staff count goes up and down, the price will adjust accordingly. This makes it easy to predict costs month to month and budget annually.

   

• Onsite and Remote Support – Our Alpharetta, Georgia-based helpdesk is staffed with senior engineers that can resolve many support issues remotely, saving time and money compared to an onsite visit. However, when needed, engineers can be scheduled for onsite work at no additional cost.

   

• Included Project Work – Sophicity includes all project work at no additional labor cost. This includes tasks like virtualization, consolidation, equipment rollouts, audits, end user support, and many more. You’ll never need to pay more than Sophicity’s monthly fee to totally support your network.

   

• Antivirus – We’ll include state-of-the-art antivirus software and all of the necessary licenses for each Windows server and workstation as part of your monthly fee.

   

• Expert Engineers – You won’t just be assigned one engineer to support your network. You’ll get a whole team of engineers who are experienced in the specialized needs of municipal league and city government IT support. No more worrying about vacations, sick time, and turnover –you’ll always have access to a Sophicity engineer.

   

• Reporting and Auditing – We’ll perform regular technical audits and provide monthly executive reports that detail important metrics regarding the state of the network.

   

• Quarterly Technology Planning – On a quarterly basis a lead engineer will meet with you to review, adjust, and plan ahead for your municipal league’s technology initiatives.

Alternative Support Options

Best fit for municipal leagues that need:

• One-time projects
• Temporary support
• Access to specific IT expertise

Project-based pricing – We’ll perform a one-time, fixed-cost IT project to help support your network. This includes many different types of projects from installing a new email server to consolidating your server room or installing a new firewall.

Day rate pricing – We’ll charge you a flat daily rate for any and all work that needs to be done.