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Total Support
Total Support
To meet the needs of police, fire and other departments, municipal IT networks need to be running 24/7/365. That means waiting for something to break isn’t the best way to support the network. At Sophicity, we believe in a proactive comprehensive support plan to stabilize the network and reduce downtime.
Total Support is a best fit for cities that need:
All inclusive project work
Full or part-time proactive support of their IT network
Extended support hours beyond 9 a.m.-5 p.m.
Predictable monthly support costs
Onsite and remote support options
With a reactive or hourly network support plan, you never know how much the monthly network support fee is going to be. This unpredictability makes it difficult to budget for network support. With Total Support, Sophicity takes the guesswork out of running your network. Instead of by the hour, you pay by the user per month making it super easy to estimate and budget your annual cost. This standard support option represents the best mix of services and 7-day-a-week proactive support to maintain a stable and secure municipal IT network.
Total Support
Premium
Standard
Enhanced
Standard
Plus
Standard
Antivirus
Helpdesk
Monthly Executive Reports
Quarterly Audit
Quarterly Technology Planning
Server and Workstation Mngt
Project Work¹
Support M-F 8a-5p
Support Extended Hours, Weekends, & Holidays
Oncall 24x7
Field Technician onsite daily
Advanced Auditing and Reporting²
¹ Project work includes OS upgrades, server deployments, software upgrades, firewall mngt, etc.
² Advanced Auditing and Reporting includes instant alerting, compliance auditing support, and analysis.
Total Support includes
Extended Service
– Support hours are
6 a.m. to 11 p.m.
on weekdays and
9 a.m. to 5 p.m.
on weekends and holidays.
All holidays are included
. 24/7/365 support is also available for additional fees.
Easy Pricing
– Cost to support the entire network is calculated at a
flat per-user, per month rate
. As staff count goes up and down, the price will adjust accordingly. This makes it easy to predict costs month to month and budget annually.
Onsite and Remote Support
– Our Alpharetta, Georgia-based helpdesk is staffed with senior engineers that can resolve many support issues remotely, saving time and money compared to an onsite visit. However, when needed, engineers can be scheduled for onsite work at
no additional cost
.
Included Project Work
– Sophicity includes
all project work at no additional labor cost
. This includes tasks like virtualization, consolidation, equipment rollouts, audits, end user support, and many more. You’ll never need to pay more than Sophicity’s monthly fee to totally support your network.
Antivirus
– We’ll include state-of-the-art antivirus software and all of the necessary licenses for each Windows server and workstation as part of your monthly fee.
Expert Engineers
– You won’t just be assigned one engineer to support your city. You’ll get a whole team of engineers who are experienced in the specialized needs of city government IT support. No more worrying about vacations, sick time, and turnover –you’ll always have access to a Sophicity engineer.
Reporting and Auditing
– We’ll perform regular technical audits and provide monthly executive reports that detail important metrics regarding the state of the network.
Quarterly Technology Planning
– On a quarterly basis a lead engineer will meet with you to review, adjust, and plan ahead for your city’s technology initiatives.
Contact us today
to find out more!
Contact
Contact a Sophicity Consultant Now To Find Out How We Can Help Reduce Your IT Costs